RETURNS & EXCHANGES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange from the date marked as “delivered” by the courier/tracking. Please check that you have received all the correct item(s)/version(s) before unwrapping your products. You will need to film a full unedited Unboxing Video from beginning to the end, checking the product condition immediately upon receipt of your order and contact us at info@kpophouse.ee

If you receive a damaged, defective, incorrect item(s) or missing item(s), you need to email us within 14 days of the order marked as “delivered” by the courier/tracking. You will need to email us with your; First Name, Last Name, Order Number, Email Address/Phone Number (Same as your Order), Explanation of Issue, Unboxing Video, and Preference of Resolution (Full/Partial Refund, Exchange or Replacement of Item(s).

For damaged/defective/incorrect item(s), our team will review your Unboxing Video and once you are approved for return/exchange, our team will instruct you with details for the return/exchange and will respond in the form of your requested resolution preference. For missing items, we will review the Unboxing Video and send a new shipment as soon as possible or issue a full refund (if the item is out-of-stock).

Unboxing Video is a standard requirement for all merchandise enquiries. A proper Unboxing Video records the package that you received and the contents inside from the beginning to the end UNEDITED from the moment you open the box/satchel and unwrap each item, to the point where you can point out the missing item(s) (eg. album inclusions, extra items that should have been received), incorrect item(s), damaged or defective item(s). Please be aware that we will not be able to assist you unless an Unboxing Video is received.

To start a return, you can contact us at info@kpophouse.ee. Please enter email your Name, Address, Order Number and Date of PurchaseIf. If your return is accepted, we will send you instructions on how and where to send your package. You will need to pay for the return postage cost of the product. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@kpophouse.ee. If your return is accepted, we will send you instructions on how and where to send your package. You will need to pay for the return postage cost of the product. Items sent back to us without first requesting a return will not be accepted.

For any “change of mind” returns – you may return any item in original condition that has not been opened (taken out of the original manufacturer’s plastic wrap) for a refund if it is returned to us within 14 days of the order being marked as “delivered” by the courier. As this is a personal decision, you will be responsible for the return shipping charges. We will inspect your return within 10-14 business days of receiving this, and will process your refund after we have deemed your item(s) are still in the original condition.

Please note that original shipping charges, import duties or taxes are non-refundable.

Await notification as to whether your return has been authorised. You will receive email notification of this with further instructions on completing your return.

If your return has been authorised please send your parcel back to the address provided. We suggest using a traceable shipping service to return your goods. We are not responsible for duties or taxes or any other fees when sending back to us.

Please write your order # on the outside of the package. You will receive your refund/store credit once your return has been processed and approved. This may take up to 10-14 business days.

EXCEPTIONS/ NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.