Can I change my order details after the payment has been processed?
Only if you are very fast and do this before our sales operators begin processing your order. For urgent queries, check out our Contact Page.
What payment options do I have in the KPOP house shop?
You can pay for your order via a credit/debit card.
Does your KPOP shop ship to my country?
Yes. We ship worldwide through the international post or couriers.
How long will I wait to receive my favourite KPOP products?
In Estonia the parcel usually gets to you around 1-3 working days. EU customers will have to wait around 3-10 days, whereas Non-EU customers can wait around 2-4 weeks depending on the geographical distance.
Can I cancel my order?
The order can be cancelled as long as it doesn’t have the “finalized” status. If the order is finalized, you will have to wait until you receive it, Upon receiving it, you can decide if you want to return it or not. Check out our Refund Policy as well here.
Is there a limit for how many KPOP products I can add to my order?
No. The only thing to keep in mind is that for very large packages we would have to determine the shipping costs after the order is placed.
What is PRE-ORDER products?
Pre-ordered products are products that haven’t been released yet, but their release date is clear and certain. Read more about Shipping Policy.